Dropbox Sign is designed for e-signing — not for end-to-end contract management.
Dropbox Sign (formerly HelloSign) is a leader in e-signatures. But when it comes to value and usability, Dropbox Sign’s learning and pricing curves can both be steep. With Dropbox Sign:
- Monthly pricing increases sharply as you add more users.
- Document management features like search and storage are limited.
- Support is often hard to reach, and unable to resolve technical issues.
If you just need simple e-signing for one user, Dropbox Sign is one of the most affordable products on the market. But you’ll start to notice big differences as you scale.
Concord vs Dropbox Sign features comparison
| HelloSign | Concord | |
|---|---|---|
| Unlimited, native e-signatures | v | v |
| Templates | v | v |
| Bulk send | v | v |
| Audit trails | v | v |
| Integrations with Salesforce, HubSpot Google Drive, Box, and Dropbox | v | v |
| Two-factor authentication | v | v |
| Unlimited contract storage | x | v |
| Unlimited external signers | x | v |
| Unlimited templates | x | v |
| Real-time online editing | x | v |
| Internal/external chat | x | v |
| One-click version control | x | v |
| Approval workflows | x | v |
| Clause library | x | v |
| Deadline and renewal alerts | x | v |
| Customizable reports | x | v |
| Advanced security and compliance tools | x | v |
Is Concord cheaper than Dropbox Sign?
Dropbox Sign’s Standard plan, for just one user, starts at $15 per month. It’s suitable for basic e-signature needs but lacks advanced contract management features. The Professional plan, costing $25 per user per month, is designed for small businesses. Dropbox Sign offers customized solutions for larger organizations. Pricing for these is not publicly listed.
Concord’s Essentials plan costs $49 per user per month, and provides unlimited e-signatures on unlimited documents for unlimited free viewers and guests — plus collaboration tools, a contract repository, and automated deadline reminders. For growing teams and businesses, Concord’s pricing scales more consistently.
Importantly, features like deadline reminders and advanced full-text search are included in all of Concord’s plans, whereas Dropbox Sign requires a premium subscription to access similar features. For all these reasons, Concord is more cost-effective for growing businesses.
Dropbox Sign and Concord – which has better support?
Dropbox Sign users express concerns about the ability of the customer support team to help with many types of requests. Reviewers report that Dropbox Sign’s support is not always responsive, and does not always address the issue they need help with. Some users are actively frustrated with the support team’s lack of helpfulness and slow response times.
“[Dropbox Sign’s] product support is absolutely the worst of any cloud-based document signing product available today.”
verified Dropbox Sign user on Capterra
Concord’s customer support, by contrast, receives positive reviews from users, who often call out the availability and reliability of the Customer Success team as a key strength. Reviewers also highlight the friendly attitudes and product expertise of their Customer Success managers. Overall, users rate Concord’s support team as helpful and easy to reach.
“Training and support is always available and very helpful. They are there to hand hold or cheer you on – either way, I applaud [Concord] and the full spectrum of value this system added to my daily job.”
verified Concord user on Capterra
Dropbox Sign vs. Concord — do they both offer a Dropbox integration?
Dropbox Sign offers integrations with several key productivity and collaboration tools, enhancing its electronic signature functionalities. Its integrations include Dropbox for file storage, HubSpot and Salesforce for customer relationship management (CRM), and Google Workspace.
Concord also supports integrations with popular platforms like Dropbox, Box, Google Drive, HubSpot, and Salesforce. What’s more, Concord’s integration with Zapier, and the platform’s open API, enable customers to set up custom connectivity with any software platform of their choice — opening up a much broader range of integration possibilities.
Key differences between Dropbox Sign and Concord
Notable differences between Dropbox Sign and Concord break out into the following categories:
Features
Dropbox Sign: Primarily focuses on electronic signatures.
Concord: Offers comprehensive contract management including drafting, negotiation, e-signature, compliance tracking, and contract analytics.
Pricing
Dropbox Sign: Known for its straightforward, often lower starting price, but with limitations on document sends and signatures.
Concord: Provides a more inclusive pricing model, often with more features available in basic plans.
User experience
Dropbox Sign: Praised for its simplicity and ease of use in e-signature processes.
Concord: Users appreciate the platform’s all-in-one approach, though it might have a steeper learning curve due to its broader feature set.
For growing businesses, Concord’s extensive contract management tools offer more value for the price, providing access to a full suite of signing, deadline tracking, workflow automation, and full-text search capabilities.
Thousands of companies trust Concord
“Concord has been very helpful with respect to making sure that we have access to everything in a way that doesn’t rely on one person to have to be able to get to it.”
– SHANE MULROONEY
VP OF LEGAL
Frequently asked
questions
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How does Concord’s implementation process work?
Concord is so easy to use that you can start sending and signing agreements right away. Our dedicated Customer Success team will work with you one-on-one to help you roll out Concord across your team or organization. Most of our customers are able to implement automated signing workflows and other advanced features within two to three weeks. -
How does Concord’s onboarding process work?
Your subscription includes a Customer Success Manager (CSM) who’ll schedule an onboarding call with you in your first week. Although Concord is easy to start using on your own, your CSM will walk you through the basic functionality, answer questions, and provide tips on setting up approval and signing workflows across your organization. -
What do customers say about Concord’s support?
Concord’s customer support has a 4.6 out of 5 on Capterra. Customers often call out the availability and expertise of Concord’s Customer Success team. For example, one customer says, “The customer support is a team of real people who are available and reliable!” Another customer says, “The customer support team have been responsive to all our questions every step of the way.”
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Are Concord’s electronic signatures legally binding?
Yes! Concord’s legally binding e-signatures are compliant with the U.S. Electronic Signatures in Global and National Commerce (eSign) Act and the Uniform Electronic Transactions Act (UETA), as well as similar laws in other jurisdictions around the world. Concord automatically generates a certificate verifying the legitimacy of each e-signature, and linking it to a specific individual. All signed documents also contain unique encryption keys, which can be used to verify a signature’s validity, and confirm that the document was signed using Concord. -
Can I import contracts from other software into Concord?
Absolutely! You can bring PDF and Word documents into Concord individually or in bulk, even if they’ve already been e-signed elsewhere. Concord can automatically track deadlines for these agreements, and our optical character recognition (OCR) search can quickly find text in any document you’ve uploaded — even a PDF. Concord also includes a built-in text editor similar to Google Docs, so you can create new agreements right inside the app.
Cut your contract processing time by 80%. Book a live demo to see how.
With Concord, you’ll be sending and signing contracts straight from day one.
Lightning-fast uploads
Unlimited e-signatures
AI-powered search
Encrypted storage
Same-day onboarding
Easy-to-use interface
Disclaimer:
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Sources:
Dropbox Sign reviews: 1, 2
Concord review