Concord Subprocessors

Last update: May 24, 2024

The list below identifies the authorized Concord subprocessors entrusted with processing your personal data. You are in control of your personal data. Each Concord subprocessor operates under robust contractual obligations for data protection, under comprehensive data processing agreements that incorporate effective data transfer mechanisms and SCCs. The security measures employed by these subprocessors have undergone thorough evaluations for data security and compliance conducted by Concord’s Compliance team.

Name of the SubprocessorDescription of the ServiceLocation of the Data ProcessingLawful Transfer Mechanism
AlgoliaAutomated searchEU RegionStandard Contractual Clauses
Amazon Web ServicesHosting servicesEU Region (EU customers) and North America (North America customers)Standard Contractual Clauses
AmplitudeWeb analytics serviceNorth AmericaStandard Contractual Clauses
Data Privacy Framework
Appcues, Inc.User onboarding North AmericaStandard Contractual Clauses
ChargebeeCustomer invoicingNorth America and EU Region.Standard Contractual Clauses
ConveyorConfidential Documentation Sharing PlatformNorth AmericaStandard Contractual Clauses
CrescendoSales chatbotUnited StatesStandard Contractual Clauses
EsendexTransactional SMSEU RegionStandard Contractual Clauses
HubspotCustomer SupportNorth AmericaStandard Contractual Clauses
Data Privacy Framework
IpipiTransactional SMSNorth AmericaStandard Contractual Clauses
Mandrill/Mailchimp Transactional text message senderNorth AmericaStandard Contractual Clauses
MazeProduct Discovery and User Testing purposesUK and EU RegionStandard Contractual Clauses
OpenAIAI-based data extraction providerNorth AmericaStandard Contractual Clauses
PostmarkTransactional text message senderNorth AmericaStandard Contractual Clauses
PrismaticIntegration Platform As A ServiceUK and EU RegionStandard Contractual Clauses
Segment.io Data connector and hub  North AmericaStandard Contractual Clauses
Data Privacy Framework
StripePayment processingNorth AmericaStandard Contractual Clauses
Data Privacy Framework

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Due to the nature of our activity, our business needs and service providers may change from time to time. We may deprecate a service provider or on the contrary we may add a service provider we believe will improve our ability to deliver the service.

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