Concord Subprocessors
Last update: May 24, 2024
The list below identifies the authorized Concord subprocessors entrusted with processing your personal data. You are in control of your personal data. Each Concord subprocessor operates under robust contractual obligations for data protection, under comprehensive data processing agreements that incorporate effective data transfer mechanisms and SCCs. The security measures employed by these subprocessors have undergone thorough evaluations for data security and compliance conducted by Concord’s Compliance team.
| Name of the Subprocessor | Description of the Service | Location of the Data Processing | Lawful Transfer Mechanism |
|---|---|---|---|
| Algolia | Automated search | EU Region | Standard Contractual Clauses |
| Amazon Web Services | Hosting services | EU Region (EU customers) and North America (North America customers) | Standard Contractual Clauses |
| Amplitude | Web analytics service | North America | Standard Contractual Clauses Data Privacy Framework |
| Appcues, Inc. | User onboarding | North America | Standard Contractual Clauses |
| Chargebee | Customer invoicing | North America and EU Region. | Standard Contractual Clauses |
| Conveyor | Confidential Documentation Sharing Platform | North America | Standard Contractual Clauses |
| Crescendo | Sales chatbot | United States | Standard Contractual Clauses |
| Esendex | Transactional SMS | EU Region | Standard Contractual Clauses |
| Hubspot | Customer Support | North America | Standard Contractual Clauses Data Privacy Framework |
| Ipipi | Transactional SMS | North America | Standard Contractual Clauses |
| Mandrill/Mailchimp | Transactional text message sender | North America | Standard Contractual Clauses |
| Maze | Product Discovery and User Testing purposes | UK and EU Region | Standard Contractual Clauses |
| OpenAI | AI-based data extraction provider | North America | Standard Contractual Clauses |
| Postmark | Transactional text message sender | North America | Standard Contractual Clauses |
| Prismatic | Integration Platform As A Service | UK and EU Region | Standard Contractual Clauses |
| Segment.io | Data connector and hub | North America | Standard Contractual Clauses Data Privacy Framework |
| Stripe | Payment processing | North America | Standard Contractual Clauses Data Privacy Framework |
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Due to the nature of our activity, our business needs and service providers may change from time to time. We may deprecate a service provider or on the contrary we may add a service provider we believe will improve our ability to deliver the service.
You may subscribe to receive notifications by email if we update this page to add or replace any sub-processor or if any of our sub-processor materially change the service they provide. To subscribe please complete the following form. If you opt-in to receive such email notifications, we will notify you 14 days prior to any such change.