Ironclad is designed for large enterprises — and it has the complexity to match.

Ironclad is geared towards comprehensive contract lifecycle management. While it stands out for its robust features, that power comes with a steep learning curve. With Ironclad:

  • Setup is likely to take weeks or even months of work.
  • Templates and workflows require in-depth support.
  • Pricing increases rapidly with more users and features.

If you’re looking for a highly customized contract solution, Ironclad is one of the heaviest hitters on the market. But for many users, that level of customization creates its own challenges.

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Concord vs Ironclad features comparison

Approval workflowsvv
Audit trailsvv
Internal/public discussionvv
Integrations with Salesforce, DocuSign, Google Drive, Box, and Dropboxvv
Open APIvv
Unlimited storagexv
Universal easy-to-learn interfacexv
Generate and send multiple contracts at oncexv
Clause libraryxv
Edit in-appxv
Native e-signaturexv
Transparent pricingxv
File formats supported.docx.docx, .pdf, .html

Is Concord cheaper than Ironclad?

Ironclad’s pricing, geared towards large enterprises, is tailored to each organization’s specific needs. This customization means that the cost can increase significantly with added features and users. The platform does not list its prices publicly, and requires you to book a sales demo to get a custom quote.

Concord, in contrast, offers a more straightforward and transparent pricing model. The Essentials plan, at $49 per user per month, includes a comprehensive set of features suitable for contract lifecycle management. This plan covers unlimited e-signatures, documents, and access for guests, alongside collaboration tools and a contract repository.

For businesses scaling up, Concord maintains a predictable pricing structure. Unlike Ironclad, which has steeper cost increments, Concord’s upgrades are priced consistently. This makes Concord a more cost-effective choice for businesses requiring advanced features like full-text search and deadline alerts, which are included in all Concord’s pricing plans.

“[Concord is] competitively priced and has made significant changes in the way we manage staff contracts.”

verified Concord user on G2

“Ironclad and Concord – which has better support?

Ironclad users express mixed feelings about the platform’s customer support. Some users have found the support team helpful for document preparation, while others have noted that the support is not always responsive. Verified reviewers say the support quality varies by account size, and that users from smaller accounts are often redirected to “self-serve” help docs.

Concord, in contrast, receives consistently positive reviews for its customer support. Users commend the responsiveness and reliability of Concord’s support team. The helpful and non-aggressive approach of Concord’s sales team is also noted, indicating a customer-centric approach to support, for companies of all sizes.

“Training and support is always available and very helpful. They are there to hand hold or cheer you on – either way, I applaud [Concord] and the full spectrum of value this system added to my daily job.”

verified Concord user on Capterra

In short, while Ironclad offers robust contract management capabilities, its support experiences seem to vary depending on the user’s account size. Concord, on the other hand, consistently receives five-star feedback for its customer support, highlighting a more uniformly positive support experience for its users.

“[Ironclad is] just not great. Non-legal background users have a hard time understanding the process.”

verified Ironclad user on Capterra

Ironclad or Concord — which is better for growing businesses?

Ironclad, primarily known for its comprehensive contract management capabilities, might be more than a growing business needs. It’s focused on extensive contract lifecycle management, making it more suitable for larger enterprises or businesses with complex legal needs. The platform’s custom pricing and potential complexity might not align well with the budget and simplicity required by growing businesses.

Concord, on the other hand, is frequently praised for its suitability for growing businesses. It offers a straightforward pricing structure and a wide range of features essential for contract management, without overwhelming users with unnecessary complexity. Concord’s Essentials plan, at $49 per user per month, includes unlimited e-signatures and documents, alongside collaboration tools and a contract repository, making it a value-packed choice.

For growing businesses looking for an end-to-end budget-friendly contract management solution, Concord often turns out to be a better fit. Its combination of essential features, intuitive interface, and predictable pricing makes it a more practical choice for growing businesses, compared to Ironclad’s complex enterprise-focused offerings.

“Concord is a fantastic piece of software that is easy to use and puts the power to all users within an organisation to assist with contract management.”

verified Concord user on Software Advice

Ironclad vs. Concord — what integrations do they offer?

Ironclad offers a range of integrations aimed at enhancing its contract management capabilities. These include integrations with essential productivity and collaboration tools like Salesforce for CRM, Google Workspace for office applications, and Dropbox for file storage.

Concord, with its broader scope in contract lifecycle management, also provides a wide range of integrations. It supports connections with popular platforms such as Dropbox, Box, and Google Drive for document storage and management. In addition, Concord integrates with HubSpot and Salesforce, and also offers Zapier integrations, as well as an open API for custom connectivity.

Key differences between Ironclad and Concord

Key differences between Ironclad and Concord break out into three key areas.

  • Target audience: Ironclad caters primarily to larger enterprises with complex legal needs, offering robust tools for contract management. Concord is designed to serve a broader range of business sizes, including growing companies, with its all-in-one contract lifecycle management platform.
  • Pricing structure: Ironclad’s pricing is customized, tailored to the specific needs of each organization, which could make it potentially more expensive as requirements grow. Concord offers a more transparent and linear pricing model, with plans starting at $49 per user per month, and including all core contract management features.
  • User experience and learning curve: Ironclad, with its comprehensive features, has a steep learning curve for most users. Concord is widely considered more user-friendly, suitable for businesses of various sizes looking for a comprehensive yet intuitive contract management platform.

“Getting workflows set up [in Ironclad]… was a two-months-long, aggravating experience.”

verified Ironclad user on Software Advice

While Ironclad might be more suited for large enterprises with complex contract management needs, Concord offers a balanced solution for a variety of businesses — especially those looking for a comprehensive toolset at a predictable cost.

Thousands of companies trust Concord

“Concord has been very helpful with respect to making sure that we have access to everything in a way that doesn’t rely on one person to have to be able to get to it.”


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Frequently asked

  • How does Concord’s implementation process work?

    Concord is so easy to use that you can start sending and signing agreements right away. Our dedicated Customer Success team will work with you one-on-one to help you roll out Concord across your team or organization. Most of our customers are able to implement automated signing workflows and other advanced features within two to three weeks.
  • How does Concord’s onboarding process work?

    Your subscription includes a Customer Success Manager (CSM) who’ll schedule an onboarding call with you in your first week. Although Concord is easy to start using on your own, your CSM will walk you through the basic functionality, answer questions, and provide tips on setting up approval and signing workflows across your organization.
  • What do customers say about Concord’s support?

    Concord’s customer support has a 4.6 out of 5 on Capterra. Customers often call out the availability and expertise of Concord’s Customer Success team. For example, one customer says, “The customer support is a team of real people who are available and reliable!” Another customer says, “The customer support team have been responsive to all our questions every step of the way.”
  • Are Concord’s electronic signatures legally binding?

    Yes! Concord’s legally binding e-signatures are compliant with the U.S. Electronic Signatures in Global and National Commerce (eSign) Act and the Uniform Electronic Transactions Act (UETA), as well as similar laws in other jurisdictions around the world. Concord automatically generates a certificate verifying the legitimacy of each e-signature, and linking it to a specific individual. All signed documents also contain unique encryption keys, which can be used to verify a signature’s validity, and confirm that the document was signed using Concord.
  • Can I import contracts from other software into Concord?

    Absolutely! You can bring PDF and Word documents into Concord individually or in bulk, even if they’ve already been e-signed elsewhere. Concord can automatically track deadlines for these agreements, and our optical character recognition (OCR) search can quickly find text in any document you’ve uploaded — even a PDF. Concord also includes a built-in text editor similar to Google Docs, so you can create new agreements right inside the app.

Cut your contract processing time by 80%. Book a live demo to see how.

With Concord, you’ll be sending and signing contracts straight from day one.

  Lightning-fast uploads

  Unlimited e-signatures

  AI-powered search

  Encrypted storage

  Same-day onboarding

  Easy-to-use interface

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Ironclad reviews: 1, 2
Concord reviews: 1, 2, 3