PandaDoc is designed for signing sales contracts — not for end-to-end contract automation. PandaDoc, known for its e-signature solutions, may have limitations for those seeking comprehensive contract management. With PandaDoc:
- Monthly pricing increases sharply as you add more users.
- Management features like search and storage are limited.
- Support reps can be unresponsive and lack product expertise.
| Pandadoc | Concord |
|---|---|---|
Templates | v | v |
Audit trails | v | v |
Unlimited storage | v | v |
Unlimited, native e-signatures | v | v |
Open API | v | v |
Clause library | v | v |
Conditional approval workflows | x | v |
Inline comments with counterparties | x | v |
Bulk send 100+ different documents | x | v |
End-to-end contract automation | x | v |
Custom roles | x | v |
Notifications on any clause | x | v |
Customizable reports | x | v |
“[Concord is] easy to use, includes a native e-signature feature, and at a reasonable price with a responsive and professional help desk.
verified Concord user review on G2
It’s also worth noting that many reviewers have called out PandaDoc for “aggressive billing practices,” such as charging for renewals after customers have asked to cancel, or sometimes even refusing to cancel subscriptions. This means PandaDoc may end up costing you more than you expect to pay.
“PandaDoc has very aggressive billing practices. Even after requesting to cancel, they don’t cancel the subscription.”
verified PandaDoc user review on G2
“[PandaDoc’s] customer service is abysmal. Once you are a customer, forget customer support responses to anything.”
verified PandaDoc user review on G2
Concord, on the other hand, receives consistently positive reviews for its strong and personalized customer support. Users often highlight the availability and helpfulness of the platform’s support team, including expert handling of a wide variety of requests, from technical issues to advanced feature usage.
“PandaDoc’s approval workflows [are] rudimentary at best. [They] can only handle the simplest of needs and really have no flexibility.”
verified PandaDoc user review on G2
“[PandaDoc’s external signing] features don’t work properly and are hated by our clients.”
verified PandaDoc user review on G2
Pricing
PandaDoc’s pricing model starts lower, making it more accessible for individual users or small teams — but pricing rapidly increases as you add more users and features.
Concord’s pricing, though starting higher, includes more extensive features, making it cost-effective for businesses seeking all-inclusive agreement management tools.
User experience
PandaDoc is known for its user-friendly interface, catering to users who need straightforward document signing and management.
Concord, while also user-friendly, offers more advanced functionalities as well. Every subscription comes with a Customer Success Manager who provides personalized training.
Integration capabilities
PandaDoc integrates with CRM platforms, storage solutions, and accounting software, supporting sales and document workflows.
Concord’s integrations extend beyond document management to include project management and CRM systems, enabling businesses to integrate their workflows more seamlessly.
These differences indicate that PandaDoc is well-suited for straightforward e-signature needs, while Concord is better for businesses looking for end-to-end contract management capabilities.
For growing businesses, Concord’s extensive contract management tools offer more value for the price, providing access to a full suite of signing, tracking, automation, and search capabilities.
Thousands of companies trust Concord
VP OF LEGAL View all testimonials
questions How does Concord’s implementation process work? Concord is so easy to use that you can start sending and signing agreements right away. Our dedicated Customer Success team will work with you one-on-one to help you roll out Concord across your team or organization. Most of our customers are able to implement automated signing workflows and other advanced features within two to three weeks. How does Concord’s onboarding process work? Your subscription includes a Customer Success Manager (CSM) who’ll schedule an onboarding call with you in your first week. Although Concord is easy to start using on your own, your CSM will walk you through the basic functionality, answer questions, and provide tips on setting up approval and signing workflows across your organization. What do customers say about Concord’s support? Concord’s customer support has a 4.6 out of 5 on Capterra. Customers often call out the availability and expertise of Concord’s Customer Success team. For example, one customer says, “The customer support is a team of real people who are available and reliable!” Another customer says, “The customer support team have been responsive to all our questions every step of the way.” Are Concord’s electronic signatures legally binding? Yes! Concord’s legally binding e-signatures are compliant with the U.S. Electronic Signatures in Global and National Commerce (eSign) Act and the Uniform Electronic Transactions Act (UETA), as well as similar laws in other jurisdictions around the world. Concord automatically generates a certificate verifying the legitimacy of each e-signature, and linking it to a specific individual. All signed documents also contain unique encryption keys, which can be used to verify a signature’s validity, and confirm that the document was signed using Concord. Can I import contracts from other software into Concord? Absolutely! You can bring PDF and Word documents into Concord individually or in bulk, even if they’ve already been e-signed elsewhere. Concord can automatically track deadlines for these agreements, and our optical character recognition (OCR) search can quickly find text in any document you’ve uploaded — even a PDF. Concord also includes a built-in text editor similar to Google Docs, so you can create new agreements right inside the app.
Disclaimer:
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Sources:
PandaDoc reviews: 1, 2, 3, 4
Concord review
