Concord vs. PandaDoc: The bottom line in May 2025

PandaDoc is designed for signing sales contracts — not for end-to-end contract automation. PandaDoc, known for its e-signature solutions, may have limitations for those seeking comprehensive contract management. With PandaDoc:

• Monthly pricing increases sharply as you add more users.

• Management features like search and storage are limited.

• Support reps can be unresponsive and lack product expertise.

While PandaDoc is efficient for basic e-signing, businesses needing broader contract management features might find these limitations significant as they expand.

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Concord vs PandaDoc features comparison

Is Concord cheaper than PandaDoc? PandaDoc starts with budget-friendly options for individuals, but as businesses add more users, the pricing increases significantly. The Standard plan, aimed at individuals, starts at $19 per month. As you add more users and advanced features, PandaDoc’s cost increases, reaching higher levels for Professional and Business plans. Concord’s pricing, while starting higher, offers more comprehensive contract management features. The Essentials plan costs $399 per user per month and includes unlimited e-signatures, document management, and collaboration tools. This transparent and scalable pricing makes Concord a more scalable and cost-effective solution for growing businesses.

“[Concord is] easy to use, includes a native e-signature feature, and at a reasonable price with a responsive and professional help desk.

verified Concord user review on G2

It’s also worth noting that many reviewers have called out PandaDoc for “aggressive billing practices,” such as charging for renewals after customers have asked to cancel, or sometimes even refusing to cancel subscriptions. This means PandaDoc may end up costing you more than you expect to pay.

“PandaDoc has very aggressive billing practices. Even after requesting to cancel, they don’t cancel the subscription.”

verified PandaDoc user review on G2

PandaDoc and Concord — which has better support? PandaDoc receives moderately good feedback for the quality of its support. While it offers solid support for its primary services, users seeking help with more advanced contract management say the support team is sometimes “stumped” by their technical questions. Some users also report that PandaDoc’s support team is hard to reach and slow to respond.

“[PandaDoc’s] customer service is abysmal. Once you are a customer, forget customer support responses to anything.”

verified PandaDoc user review on G2

Concord, on the other hand, receives consistently positive reviews for its strong and personalized customer support. Users often highlight the availability and helpfulness of the platform’s support team, including expert handling of a wide variety of requests, from technical issues to advanced feature usage.

PandaDoc or Concord — which is better for growing businesses? PandaDoc specializes in e-signature and document automation solutions, making it an ideal choice for small businesses that primarily need efficient, easy-to-use document signing and basic workflow automation. Its user-friendly interface and competitive pricing for e-signature functionalities cater well to smaller organizations where complex contract lifecycle management might not be necessary. Concord, meanwhile, offers more comprehensive contract lifecycle management tools, encompassing drafting, negotiation, deadline tracking, and more. This makes it a suitable option for growing businesses looking for a broader range of contract management features. This means Concord offers more value in the long run for businesses expecting to scale or needing more than just e-signature solutions.

“PandaDoc’s approval workflows [are] rudimentary at best. [They] can only handle the simplest of needs and really have no flexibility.”

verified PandaDoc user review on G2

PandaDoc vs. Concord — how do their integrations compare? PandaDoc’s integrations primarily focus on enhancing its electronic signature and document automation capabilities. It integrates with popular CRM systems such as Salesforce and HubSpot. Additionally, PandaDoc connects with essential storage solutions like Dropbox and Google Drive, for streamlined document management. Concord offers an equally broad spectrum of integrations. Along with CRM integrations such as Salesforce and HubSpot, Concord integrates with Dropbox and Google Drive, too. Concord also offers connections with Zapier, as well as an open API, enabling users to set up their own custom multi-app workflows. These capabilities combine to make Concord a versatile choice.

Key differences between PandaDoc and Concord Key differences between PandaDoc and Concord break out into four key categories. Purpose and focus PandaDoc specializes in electronic signatures and document automation, ideal for businesses prioritizing efficient document signing and basic workflow automation. Concord offers a comprehensive contract lifecycle management system, suitable for businesses needing end-to-end agreement management from drafting to renewal. Features PandaDoc’s core features revolve around e-signatures, document automation, and simple CRM integrations. Concord provides a broader range of features including contract drafting, negotiation, compliance tracking, and advanced analytics.

“[PandaDoc’s external signing] features don’t work properly and are hated by our clients.”

verified PandaDoc user review on G2

Pricing

PandaDoc’s pricing model starts lower, making it more accessible for individual users or small teams — but pricing rapidly increases as you add more users and features.

Concord’s pricing, though starting higher, includes more extensive features, making it cost-effective for businesses seeking all-inclusive agreement management tools.

User experience

PandaDoc is known for its user-friendly interface, catering to users who need straightforward document signing and management.

Concord, while also user-friendly, offers more advanced functionalities as well. Every subscription comes with a Customer Success Manager who provides personalized training.

Integration capabilities

PandaDoc integrates with CRM platforms, storage solutions, and accounting software, supporting sales and document workflows.

Concord’s integrations extend beyond document management to include project management and CRM systems, enabling businesses to integrate their workflows more seamlessly.

These differences indicate that PandaDoc is well-suited for straightforward e-signature needs, while Concord is better for businesses looking for end-to-end contract management capabilities.

For growing businesses, Concord’s extensive contract management tools offer more value for the price, providing access to a full suite of signing, tracking, automation, and search capabilities.

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Sources:
PandaDoc reviews: 1, 2, 3, 4
Concord review