Concord vs. ContractWorks: Which Contract Management Tool Is Better? - which one is a better fit for your business?

The bottom line

ContractWorks is designed for simplicity — effective for basic contract storage, tracking, and e-signatures.

Concord delivers complete contract lifecycle management with advanced features that won’t overwhelm your team:

Set up in as little as a day (compared to weeks for many competitors)
Intuitive interface that feels like using Gmail
Built-in e-signature that eliminates extra DocuSign costs
AI that extracts key contract data automatically

If you need a robust contract solution without complexity and budget-busting prices, Concord hits the sweet spot of power and usability.

How they stack up: Concord vs. ContractWorks

Feature	Concord	ContractWorks
Templates	✓	✓
Approval workflows	✓	✓
Audit trails	✓	✓
Internal/public discussion	✓	✓
Integrations with Salesforce	✓	✓
Open API	✓	✗
Unlimited storage	✓	✓
Universal easy-to-learn interface	✓	✓
Generate and send multiple contracts at once	✓	✗
Clause library	✓	✗
Edit in-app	✓	✗
Native e-signature	✓	✓
Transparent pricing	✓	✓
File formats supported	.docx, .pdf, .html	.docx, .pdf
Implementation time	1-2 days	1-7 days
Starting price	$399/month	$700/month

Features: What can they actually do?

ContractWorks and Concord serve different contract management needs:

Feature comparison table

Feature	ContractWorks	Concord
Contract repository	✓ Secure, centralized storage	✓ Secure, centralized storage
Document search	✓ AI-powered full-text search	✓ Advanced search with filtering
OCR technology	✓ Automatic for all documents	✓ Intelligent document processing
Email alerts	✓ Customizable notifications	✓ Comprehensive alert system
Contract creation	✗ Not available	✓ Template-based authoring
Negotiation tools	✗ Not available	✓ Real-time collaboration & redlining
E-signature	✓ Built-in tool	✓ Built-in e-signature
Workflow automation	✓ Basic workflows	✓ Advanced custom workflows
AI capabilities	✓ Basic AI for search & tagging	✓ Agreement Intelligence platform
Analytics	✓ Basic reporting	✓ Advanced analytics & insights
Mobile access	✓ Mobile-friendly interface	✓ Native mobile applications
API access	✗ Not available	✓ Robust API ecosystem
File formats supported	.docx, .pdf	.docx, .pdf, .html
Document editing	✗ View-only	✓ Full editing capabilities

ContractWorks: Contract storage with e-signature

ContractWorks is primarily a contract repository with built-in e-signature:

Secure, centralized document storage
AI-powered search functionality
Automated alerts for key dates
Native e-signature capabilities
Basic reporting and analytics
SOC 2 Type 2 compliance

What it doesn’t do:

Create or edit contracts
Handle negotiations within the platform
Provide document redlining
Offer advanced analytics or insights
Support complex customization

As one ContractWorks user explains in a GetApp review, “It is an affordable software that is easy to access and store documents. We love that it is simple and fulfills our overall goal of storing documents in a meaningful and organized way.”

Concord: Complete contract management

Concord delivers end-to-end contract management software that covers:

Contract creation with templates and clause libraries
Real-time negotiation with comments and tracked changes
Built-in electronic signature (no extra e-signature fees)
Comprehensive approval workflows
Advanced analytics and reporting
Unlimited storage for all agreements

The most significant differentiator? Concord handles the entire contract process in one platform, while ContractWorks focuses primarily on storage, tracking, and e-signatures.

Implementation: How fast can you get started?

Getting contract software up and running is where many companies first feel the pain. Here’s what to expect with these platforms:

Implementation comparison table

Implementation Aspect	ContractWorks	Concord
Average setup time	1-7 days	1-2 days
Technical expertise required	Minimal	Moderate
Implementation process	Guided with support team	Structured with success team guidance
User training requirements	Minimal (intuitive interface)	Moderate (more features to learn)
Data migration complexity	Moderate document import	Comprehensive data mapping
Custom configuration	Limited	Extensive
Time to first value	Same week	1-3 days
Implementation resources	Knowledge base, 24/7 support	Dedicated success managers, training sessions

ContractWorks touts a relatively quick setup, with most organizations up and running within a week. According to their website on LawNext Directory, ContractWorks offers a “user-friendly interface, short implementation process, and highly rated customer support team.”

Concord balances feature richness with implementation efficiency, typically taking 1-2 days for standard deployments. This approach includes proper workflow setup and integration with existing systems, delivering substantial long-term advantages through better configuration.

The key difference is that while both platforms aim for quick deployment, Concord offers more comprehensive setup services with a dedicated Customer Success Manager, as mentioned on their pricing page.

User experience: Will people actually use it?

Even powerful software fails if nobody wants to use it:

User experience comparison table

UX Aspect	ContractWorks	Concord
Interface design	Clean, straightforward	Professional, Gmail-like
Learning curve	Very low	Low to moderate
User onboarding	Self-guided with support	Guided with support options
Mobile experience	Mobile-responsive web interface	Native mobile applications
Personalization	Limited user preferences	Configurable interfaces by user type
Accessibility	Standard accessibility features	Enhanced accessibility options
Interface feedback	“Easy to use”	“Intuitive like Gmail”
User adoption challenges	Few – Quick adoption typical	Moderate – May require training
Support resources	Knowledge base, 24/7 support	Interactive guides, dedicated support

ContractWorks focuses on simplicity with an interface designed for quick adoption. As noted by a reviewer on Capterra, the platform is “user friendly and easy to configure among all the products that we reviewed.”

Concord balances power with usability through a well-designed interface. As one G2 reviewer put it in their review of Concord: “I like that the format is similar to gmail, so it is simple, and intuitive to use.”

The main difference is that while both platforms aim for ease of use, ContractWorks takes a minimalist approach with fewer features to learn, while Concord offers more functionality that might require slightly more training but delivers greater long-term value.

AI capabilities: Basic vs. advanced

AI is transforming contract management in 2025, with significant differences in implementation between these platforms:

AI capabilities comparison table

AI Capability	ContractWorks	Concord
Data extraction	✓ Basic data extraction	✓ Comprehensive extraction with validation
OCR technology	✓ Standard OCR for searchability	✓ Advanced intelligent document processing
Risk identification	✗ Limited	✓ Automated risk flagging and scoring
Compliance monitoring	✗ Not available	✓ AI-powered compliance checking
Contract analysis	✓ Basic term identification	✓ Deep semantic analysis
Obligation extraction	✗ Not available	✓ Comprehensive obligation management
Performance analytics	✗ Not available	✓ AI-driven performance insights
Benchmarking	✗ Not available	✓ Comparison against industry standards
Processing speed	Fast (seconds per document)	Fast (seconds per document)
Accuracy improvement	Moderate	Significant (10%+ over manual review)
AI training model	General	Industry and customer-specific learning

ContractWorks uses AI primarily for:

Basic data extraction and identification
Document categorization and tagging
OCR for document searching
Simple deadline tracking

One ContractWorks user mentions on HyperStart that “the AI of the system was top-notch. Contracts are easily accessible,” highlighting its effectiveness for basic organization.

Concord’s Agreement Intelligence platform goes much further:

Comprehensive data extraction with validation
Risk identification and flagging
Compliance monitoring
Obligation tracking
Performance analytics and insights

As Matt Lhoumeau, CEO of Concord, explains on the Concord website: “By automating the extraction and entry of key terms, our users can focus on strategic tasks rather than tedious administrative work.”

The efficiency gains are substantial. According to research cited in Concord’s healthcare guide, AI can complete contract reviews in approximately 26 seconds compared to 92 minutes for human reviewers, while achieving 10% higher accuracy.

Integrations: Playing nice with your tech stack

The ability to connect with your existing tools is crucial for any contract solution:

Integration comparison table

Integration Type	ContractWorks	Concord
CRM Systems	✓ Salesforce (basic)	✓ Salesforce (bidirectional with advanced workflows)<br>✓ HubSpot (native integration)<br>✓ Microsoft Dynamics 365 (via Zapier)<br>✓ Pipedrive (via Zapier)
E-Signature	✓ Native e-signature	✓ Native e-signature<br>✓ DocuSign (via Zapier)
Cloud Storage	✗ Limited support	✓ Google Drive (native)<br>✓ Dropbox (native)<br>✓ Box (native)<br>✓ OneDrive (native)
Collaboration Tools	✗ Not available	✓ Slack (native)<br>✓ Microsoft Teams (via Zapier)<br>✓ Asana (via Zapier)
Identity Management	✗ Limited	✓ SAML 2.0, LDAP, Azure AD
Automation Platform	✗ Not available	✓ Zapier (7000+ apps)
API Access	✗ No API	✓ Comprehensive API ecosystem
Implementation Complexity	Low	Moderate

ContractWorks offers limited integration options:

Salesforce integration
No API for custom connections
Limited third-party connectivity

According to GetApp, ContractWorks does not have an API available and integrates primarily with Salesforce Platform.

Concord provides a much more extensive contract automation software ecosystem:

Native Salesforce integration with bidirectional data flow
HubSpot integration for marketing and sales alignment
Google Drive, Dropbox, Box, and OneDrive for document storage
Slack integration for real-time notifications
Microsoft Teams connectivity
Zapier connection to 7,000+ apps
Robust API for custom integrations

According to GetApp, Concord integrates with Dropbox Business, DocuSign, Google Drive, Box, Salesforce Sales Cloud, and HubSpot Sales Hub.

The integration landscape heavily favors Concord, which works with over 5,000 applications according to their best contract lifecycle management software page, providing a significant advantage for organizations with complex technology ecosystems.

Pricing: What will it cost?

Both platforms structure their pricing differently, impacting your total cost:

Pricing comparison table

Pricing Aspect	ContractWorks	Concord
Pricing model	Tiered based on documents	Flexible based on needs
Starting price	$700/month	$399/month
Entry-level plan	Standard: $700/month	Essential: $399/month
Mid-tier plan	Professional: $900/month	Professional: Custom pricing
Advanced plan	Enterprise: Custom pricing	Enterprise: Custom pricing
User limitations	Unlimited users on all plans	Varies by plan
Contract volume limits	Tiered based on plan	Flexible scaling options
Additional costs	Limited	May include implementation and training
Pricing transparency	Clear tiered structure	Custom quotes for many scenarios
Free trial	Available	Demo available
Annual commitment	Required	Flexible options

ContractWorks uses a tiered pricing model with unlimited users:

Standard: $700/month (with one-year commitment)
Professional: $900/month (with one-year commitment)
Enterprise: Custom pricing

According to LawNext Directory, ContractWorks starts at $600/month for unlimited users, though more recent sources like SourceForge indicate pricing now starts at $700/month.

Concord offers more flexible pricing starting at $399/month as stated on their pricing page. Their transparent pricing model includes:

Essential: For small companies or single teams
Professional: For companies deploying across several teams
Enterprise: For larger organizations with complex requirements

All plans include unlimited document uploads, unlimited e-signatures, and no hidden fees. As they note on their pricing page: “Ironic, isn’t it? Companies selling contract management solutions with contracts full of hidden fees and escalating costs. We prefer practicing what we preach.”

For detailed pricing information tailored to your organization, you can explore Concord’s pricing details.

ROI and business impact

Ultimately, the value of any software investment must be measured by its impact on business outcomes:

ROI comparison table

ROI Factor	ContractWorks	Concord
Time-to-value	Fast (days to weeks)	Fast (days to weeks)
Implementation costs	Low	Low to moderate
Administrative savings	30-50% reduction in admin time	40-60% reduction in admin time
Contract cycle time reduction	Limited impact (storage focus)	40-75% reduction in cycle time
Renewal opportunity capture	High – Automated alerts	Very high – Proactive management
Risk mitigation value	Moderate	High
Revenue impact	Indirect – Cost savings focus	Direct – Revenue acceleration
Compliance benefits	Basic compliance improvements	Comprehensive compliance transformation
Strategic insights	Limited	Extensive
Typical ROI timeframe	3-6 months	3-6 months
ROI multiplier	Moderate	High (91-183x per dollar invested)

ContractWorks delivers value primarily through:

Centralized contract storage
Improved visibility into contract terms
Automated deadline tracking
Streamlined e-signature process
SOC 2 Type 2 compliance

A ContractWorks user notes on Capterra that “The most compelling part of the platform is being able to generate reports that indicate which contracts/docs are due to expire within a specific time,” highlighting its effectiveness for deadline management.

Concord delivers more comprehensive returns through:

Full lifecycle efficiency improvements
Accelerated contract creation and approval
Streamlined negotiation and execution
Reduced legal review requirements
Strategic insights from contract analytics

According to Concord’s research shared on their procurement software page, “For every dollar invested in contract management software, companies can expect to generate between $91 and $183 in recovered revenue.”

Industry research shows that organizations implementing CLM software typically aim for a minimum 3:1 benefit-to-cost ratio, or a 300% ROI, according to Concord’s procurement guide.

Market position and future outlook

Both companies occupy distinct positions in the contract management software market:

Market position comparison

Market Aspect	ContractWorks	Concord
Market focus	Simple contract repository	Complete contract lifecycle management
Target company size	SMB to mid-market	SMB through enterprise
Industry strength	General use with focus on compliance	Cross-industry with specialized solutions
Growth trajectory	Steady	Rapid
Key competitors	Concord, ContractSafe, LinkSquares	DocuSign CLM, SAP Ariba, Deltek
AI development	Moderate	Advanced
Market perception	Simple, reliable	Innovative, comprehensive
Future development	Incremental improvements	Expanding AI and integration capabilities

According to research from Mordor Intelligence, Concord is among the major companies operating in the contract lifecycle management software market, alongside ContractWorks, Zycus, Contract Logix, and GEP.

With the global contract lifecycle management market projected to grow significantly (from $1.49 billion in 2025 to $2.66 billion by 2030), both companies are well-positioned to capture market share, but with different approaches and target segments.

Security and compliance

For sensitive contract data, security is paramount:

Security comparison table

Security Feature	ContractWorks	Concord
Data encryption	✓ At rest and in transit	✓ At rest and in transit
Access controls	✓ Role-based permissions	✓ Advanced role and team permissions
Compliance certifications	✓ SOC 2 Type 2	✓ SOC 2, GDPR compliance
Audit trails	✓ Basic activity logging	✓ Comprehensive audit trails
Security testing	✓ Regular security audits	✓ Penetration testing and security audits
Uptime guarantee	✓ High availability	✓ 99.9% uptime guarantee
Data recovery	✓ Standard backup procedures	✓ Advanced disaster recovery
Single sign-on	✗ Limited	✓ SAML 2.0, LDAP, Azure AD

ContractWorks offers solid security fundamentals:

SOC 2 Type 2 compliance
Secure document storage
Role-based access controls
Audit trails for document activity

According to Capterra, ContractWorks offers a “centralized repository, allowing users to store and organize contracts securely with SOC 2 Type 2 compliance.”

Concord provides comprehensive security and compliance features:

Advanced access controls with custom roles and teams
Complete audit trails for all activities
SAML 2.0, LDAP, and Azure AD integration
SOC 2 compliant infrastructure
GDPR compliance for global operations

As mentioned on GetApp, Concord offers “state-of-the-art security features, compliant with the strictest international and industry-specific standards, data-loss prevention, and a monthly uptime of at least 99.9%.”

Which one is right for you?

The best contract lifecycle management software depends on your specific needs:

Overall comparison: At-a-glance decision matrix

Factor	ContractWorks	Concord
Best suited for	• Organizations needing contract storage and e-signatures<br>• Teams with simple contract processes<br>• Companies with limited customization needs<br>• Budget-conscious mid-sized organizations	• Full lifecycle contract management needs<br>• Businesses with complex negotiation processes<br>• Organizations seeking strategic contract insights<br>• Teams requiring sophisticated workflows
Implementation time	1-7 days	1-2 days
Pricing model	Tiered with unlimited users	Flexible with options for all sizes
Starting price	$700/month	$399/month
User experience	Very simple, minimal learning curve	Intuitive but with more features to master
AI capabilities	Basic AI for search and tracking	Comprehensive Agreement Intelligence platform
Integration breadth	Limited (primarily Salesforce)	Extensive integration ecosystem (5000+ apps)
Customization	Limited	Extensive
API availability	No API	Comprehensive API ecosystem
Mobile support	Mobile-friendly interface	Native mobile applications
Customer support	24/7 support	Dedicated success managers for higher tiers
ROI timeline	3-6 months	3-6 months

Choose ContractWorks if:

You primarily need contract storage and e-signature
You value extreme simplicity over advanced features
Your processes don’t require complex workflows
You want unlimited users at a fixed price point
You don’t need advanced integrations or API access

Choose Concord if:

You need end-to-end contract lifecycle management
You want to eliminate separate e-signature costs
Your teams collaborate extensively on contracts
You require advanced analytics and insights
You need robust integrations with your tech stack
You want AI-powered insights from your contracts

Most growing organizations find that Concord delivers significantly more value at a lower starting price point, with greater flexibility for scaling as needs evolve.

Want to see Concord in action? Request a demo tailored to your specific use cases and requirements.

Frequently asked questions about Concord vs. ContractWorks

How long does implementation typically take?

ContractWorks typically takes 1-7 days for implementation, depending on your organization’s size and document volume. Concord implementation generally requires just 1 day, reflecting its more streamlined onboarding process despite having more comprehensive features.

Can both platforms handle e-signatures?

Yes, both ContractWorks and Concord offer native e-signature capabilities without requiring third-party tools. This eliminates the need for separate e-signature services like DocuSign, potentially reducing overall costs.

Which platform offers better AI capabilities?

ContractWorks employs AI primarily for document processing, search, and basic data extraction. Concord’s Agreement Intelligence offers more advanced capabilities, including risk identification, compliance monitoring, obligation tracking, and performance analytics.

How do the pricing models differ?

ContractWorks uses a tiered pricing model starting at $700/month with unlimited users but requiring an annual commitment. Concord starts at $399/month with a more flexible structure based on specific needs, potentially offering better value for organizations looking for comprehensive features.

Which integrations do the platforms support?

ContractWorks primarily integrates with Salesforce and does not offer an API for custom integrations. Concord provides native integrations with Salesforce, HubSpot, Google Drive, Dropbox, Box, Slack, and many others, plus Zapier connectivity to over 7,000 applications and a robust API.

Bibliography

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– SHANE MULROONEY
VP OF LEGAL

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