Concord Wins Silver in 2020 Stevie® Awards For Sales & Customer Service

March 2, 2020 • Press Release • 4 minutes


San Francisco, CA – March 2, 2020 – Concord was named the winner of a Silver Stevie® Award for the Customer Service Department of the Year – Computer Software – Up to 100 Employees category in the 14th annual Stevie® Awards for Sales & Customer Service. 

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards®  and International Business Awards®. 

The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV.  More than 600 executives from the U.S.A. and several other nations attended.  

More than 2,600 nominations from organizations of all sizes and in virtually every industry, in 48 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide, working in seven specialized judging committees.  Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.

Founded in 2014, Concord is on a mission to help companies achieve scalability and efficiency by automating their most central process, contracts. In the last year, the Concord Customer Success Department has completely built and scaled a program focused on delivering the highest value for customers upon onboarding. By cutting implementation time in half and launching Concord Community, which connects customers with other users and resources, the Concord Customer Success team has made great achievements in creating a well-defined customer experience.

“Stevie Award winners from around the world should be very proud of their achievements.  The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.

“Being recognized as a finalist among so many great companies is very humbling,” said Stephen Bower, VP of Customer Success. “We are inspired and motivated by the prospect of turning our customers into champions. When people choose to purchase software, they are putting their capital on the line, and we always want to make them successful. This is a great recognition of that achievement.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at  


About Concord

Concord’s mission is to help companies achieve scalability and efficiency by automating their most central process, contracts. Founded in 2014 and headquartered in San Francisco, Concord enables over 300,000 companies around the globe to create, collaborate, sign, store, and manage their agreements all in one place. Built with intuitive features—like online negotiation and editing, deadline alerts, and approval workflows, Concord powers every step of the contract lifecycle, making growth and compliance synonymous.


About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc. and ValueSelling Associates, Inc.


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